USB Device Tree Viewer¶
To better understand compatibility issues with the touch-back function, we may ask you to run the USB Device Tree Viewer software:
For this test, you will need the following device:
- A notebook with Windows 10/11.
Connect screen to Windows computer¶
-
Disconnect your screen from the EZCast Pro Box and connect both the USB and HDMI cables of your touch-enabled screen to your Windows computer.
-
Test the touch functions of your screen and check if the touch gestures are working properly.
Download USB Device Tree Viewer¶
- Download the software USB Device Tree Viewer and extract the .zip file on your Windows PC:
- Run the file UsbTreeView.exe:
- The software will open and display the connected touch device:
- Save an XML report using the
File
->Save XML Report
function:
- Choose a folder to save the XML report and click
Save
:
- Please send us the log file via our ticket system.
Note
Currently, the device types Keyboard
, Mouse
, and Touch Display
are supported. A driver for Pen
is not currently supported. With a trial unit, you can test in advance whether the EZCast Pro Box II is compatible with your touch display.