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Creating a DxDiag Report

The DirectX Diagnostics (DxDiag) tool in Windows provides our support team with information to help troubleshoot technical issues. Follow these steps to create a DxDiag report and send it to us:

Note

We only provide support services to customers who have ordered from us directly. Please contact your reseller for assistance.

How to Create a DxDiag Report?

  • Press the keyboard shortcut [Windows] + [R], then type the command dxdiag in the popup window and press Enter.

  • The DirectX Diagnostic Tool will load. If prompted about digital driver signatures in a popup window, select the response that applies to your device.

  • Click Save All Information and then Save. The file should be saved as DxDiag.txt in your chosen folder.

  • Close the DirectX Diagnostic Tool.

  • Please submit the log file through our ticket system.